Written by Jessica Franklin, Content Crafter & Communication Manager
Having a team to greet and meet the needs of your first-time guests is a MUST! Visitors begin to form impressions of your church or ministry from the moment they enter the campus. A first-time guest team or VIP team does everything from helping visitors find parking to helping kids get registered for children’s church.
So, let’s get to the nuts and bolts of building a VIP team.
VISION: You want to focus on the welcome and hospitality experience of our visitors and to make our visitors feel like VIPs.
GOAL: You want to create a great impression and remove unnecessary barriers to a repeat visit.
NEEDS: Each team will have different needs. Here are some of the basics of what you will need to launch a VIP Team.
So, you’ve recruited and trained your team. You’re ready to launch. What’s next? Don’t forget the follow up! After a guest makes it through the VIP process be sure to incorporate some sort of follow up. For example, our church sends each visitor a handwritten postcard letting them know that we appreciated having them with us for service. We also pass their information along to a connections pastor so they can receive information about our church and ministries tailored to them and their family. It’s all about making lasting connections!